Privacy Privacy Policy
“`html Privacy Policy for VOA vs eVOA Bali Last Updated: October 26, 2023 Welcome to voavsevoabali.com (hereinafter referred to as […]
“`html
Privacy Policy for VOA vs eVOA Bali
Last Updated: October 26, 2023
Welcome to voavsevoabali.com (hereinafter referred to as “VOA vs eVOA Bali,” “we,” “us,” or “our”). We are an Indonesia visa agency dedicated to assisting travellers with their visa applications. Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, process, store, and disclose your personal data when you use our services and website. We are committed to protecting your personal data in compliance with the prevailing laws and regulations, including Indonesia’s Law No. 27 of 2022 concerning Personal Data Protection (UU 27/2022 PDP), and the General Data Protection Regulation (GDPR) if you are a resident of the European Union.
1. What Data We Collect
To provide our visa assistance services, we collect various types of personal data. The specific data collected will depend on the visa type and the requirements of the Indonesian government. This may include, but is not limited to:
- Personal Identifiers: Full name, date of birth, gender, nationality, passport number, passport issue and expiry dates, place of birth, and a digital copy of your passport (photo page).
- Contact Information: Email address, phone number, residential address.
- Travel Details: Intended arrival and departure dates, flight information, accommodation details in Indonesia.
- Financial Information: Payment details (e.g., credit card information, bank transfer details) processed through secure third-party payment gateways. We do not store full payment card details on our servers.
- Communication Data: Records of your correspondence with us via email, chat, or phone.
- Technical Data: IP address, browser type and version, device type, operating system, and other usage data collected automatically when you visit our website (via cookies and similar technologies).
- Sensitive Data: In some cases, and only when required for specific visa applications by the Indonesian government, we may collect health information, biometric data (e.g., facial images), or other sensitive categories of personal data. This will be explicitly requested and processed with your explicit consent or as otherwise permitted by law.
2. How We Use Your Data (Purpose of Collection)
We use your personal data for the following purposes:
- Visa Application Processing: To facilitate and submit your visa application to the relevant Indonesian government authorities (e.g., Directorate General of Immigration, Ministry of Foreign Affairs).
- Service Delivery: To provide you with the services you request, including visa consultation, application submission, and status updates.
- Communication: To communicate with you regarding your application, provide support, answer inquiries, and send important service-related notices.
- Payment Processing: To process payments for our services.
- Service Improvement: To analyze website usage, troubleshoot technical issues, and improve the functionality and user experience of our website and services.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes, including those related to immigration and data protection.
- Fraud Prevention: To detect and prevent fraudulent activities.
- Marketing (with consent): To send you promotional materials, newsletters, or special offers, but only if you have explicitly opted-in to receive such communications.
3. Legal Basis for Processing
Our legal basis for collecting and using the personal data described in this Privacy Policy depends on the data we collect and the specific context in which we collect it:
- Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to provide the visa services you requested).
- Legal Obligation: Processing is necessary for compliance with a legal obligation (e.g., immigration laws, financial regulations).
- Consent: We have obtained your explicit consent to process your data for a specific purpose (e.g., for marketing communications or for processing sensitive data where required). You have the right to withdraw your consent at any time.
- Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party), provided these interests do not override your fundamental rights and freedoms (e.g., for service improvement, fraud prevention, or internal administrative purposes).
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically means:
- For the duration of your visa application process and a reasonable period thereafter to address any follow-up queries or legal obligations.
- For a period required by Indonesian law for record-keeping purposes (e.g., financial transaction records may be kept for up to 5-7 years).
- Data used for marketing purposes will be kept until you withdraw your consent or opt-out.
Once your data is no longer required, we will securely delete or anonymize it in accordance with UU 27/2022 PDP and GDPR principles.
5. How We Share Your Data
We may share your personal data with the following categories of recipients:
- Indonesian Government Authorities